School Back-Up Plan
Our dedicated educators and staff at Idaho Virtual Academy (IDVA) and our alternative school Insight School of Idaho (ISID) are committed to providing consistency in every student’s life with a high-quality, engaging, and personalized academic experience.
At times during the school year, you may experience delays in logging into your online classes and you may have issues accessing your courses in the online school.
If the student or Learning Coach is having difficulty logging in:
- Please avoid opening new tabs to login and avoid logging in using a different browser or device. This will only further delay your log-in attempt.
- Please try clearing the computer’s cache. You will find instructions to do that here: https://www.help.k12.com/s/article/Internet-Browsers-Clear-Cache-and-Cookies.
If you are still having difficulties with logging in after completing the steps above, please contact K12 Customer Care immediately so that they can resolve the technical issues on your computer:
K12 Customer Care is available 24/7 at 866.512.2273.
If there is a system outage
Keep hands-on, offline alternatives available. To prepare, students and families may consider reviewing scheduled school assignments for the next day that don’t require computer support. Please do your best to download any necessary documents in advance and record key details such as username, and log-in information.
Please know that throughout the school year, IDVA and ISID rely on our trusted partner Stride and its more than 20 years of experience delivering online programs.
Continuing Engagement Plan
If you are unable to log into your school account, please, know that it will only be temporary, and we will continue learning! If you cannot log in, please, work on offline assignment, IXL, and/or Amira Learning.