FAQs
Online School Technical FAQ’s
Do I need to have access to a computer to attend?
Yes. Enrolled, qualified families may be eligible to receive a loaner computer system (including computer and printer) from Idaho Virtual Academy (IDVA) to support the learning process. These computer systems are instructional property and must be returned when the student leaves the school. IDVA will arrange for technical support and troubleshooting for these systems. Each family will need to secure their own internet service provider.
What computer skills are required?
The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the online school program. In the elementary grades, mostly the Learning Coach interacts with the computer. Middle school and high school students are most successful if they have basic computer skills.
Do I need high speed internet access to attend?
No. Although high-speed internet access definitely makes the experience of learning online much more satisfying, it is not absolutely necessary. Some geographic areas unfortunately do not have high-speed access available. However, for those areas that do, it is the preferred type of access for the program.
How do I get technical support?
IDVA families needing customer care or technical support for computers or the online school can call 866.512.2273 (select option 2).
What does the computer system loaned by IDVA include?
Computers loaned by IDVA follow the technical specs listed here.